Effective date: January 2026
Business: Trig Point Pty Ltd (“Trig Point”, “we”, “us”, “our”)
Applies to: Purchases made via trigpoint.com.au and any Trig Point online store listings (unless otherwise stated on the product page).
This Returns & Refunds Policy explains when you can return an item, what conditions apply, who pays return shipping, and how we handle faulty or damaged goods.
You can request a return within 30 days of receiving your order. Conditions are outlined below and may apply.
If 30 days have passed since delivery, we may not be able to offer a return, exchange, repair, or refund, except where your rights under the Australian Consumer Law (ACL) apply.
We accept change-of-mind returns within 30 days if the item is:
Restocking Fees
For change-of-mind returns, restocking fees may apply. If applicable, we’ll confirm the fee with you after assessing the returned item.
Refund Type
Approved change-of-mind returns are refunded to the original payment method, less any applicable restocking fee and shipping costs (if applicable).
Change Of Mind
For change-of-mind returns, you are responsible for return shipping costs, including arranging freight and appropriate packaging.
We recommend using a tracked, insured shipping method. Trig Point isn’t responsible for items lost or damaged in return transit.
Faulty Or Damaged Goods
If an item is confirmed to be faulty or damaged, Trig Point will cover reasonable return shipping costs (or alternative collection/return arrangements), in line with your ACL rights.
If your item arrives damaged, is faulty, or develops a fault, we’ll assess it and provide a remedy consistent with ACL. Depending on the circumstances, we may offer a repair or replacement on a case-by-case basis.
What To Do If Your Goods Are Faulty Or Damaged
Assessment And Resolution
We may request the item be returned for inspection, or we may assess based on photos/video depending on the product and issue. If the issue is confirmed as a fault or shipping damage, we’ll organise the appropriate remedy (repair or replacement).
Custom Orders
Custom order products cannot be returned for change of mind.
This doesn’t limit your ACL rights if a custom product is faulty, not as described, or otherwise fails to meet consumer guarantees.
Clearance / End-Of-Line Items
Clearance and end-of-line items are eligible for a refund only if they are damaged or faulty in shipping (or otherwise fail to meet ACL guarantees).
If an item is returned used, installed, damaged, missing parts, or not in resalable condition (and the issue isn’t due to Trig Point or shipping damage), we may:
To request a return, contact Trig Point:
Please include your order number and the reason for the return. We’ll confirm next steps, including packaging guidance and freight requirements (especially for bulky or heavy items).
Once your return is received and inspected, we’ll let you know the outcome. If approved:
Nothing in this policy limits your rights under the Australian Consumer Law. You’re entitled to a repair, replacement, or refund for major failures and compensation for other reasonably foreseeable loss or damage.
Questions for Client
