Trig Point Privacy Policy

Trig Point Pty Ltd
ABN: 59 617 854 789
(“Trig Point”, “we”, “us”, “our”)
Website: trigpoint.com.au

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, contact us, or purchase products from us.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Personal Information We Collect

We may collect personal information including:

• Contact details: name, email address, phone number, billing and delivery address
• Order information: products purchased, order history, delivery details, returns and warranty requests
• Account details (if you create an account): login credentials and account preferences
• Payment-related information: payment status, transaction references, and limited payment details provided by our payment processors (we don’t typically store full card details)
• Communications: records of enquiries and correspondence with us
• Website usage and device information: IP address, browser type, device identifiers, pages viewed, referral source, and cookie data

How We Collect Personal Information

We collect personal information when you:

• Place an order or create an account
• Subscribe to receive updates or request information
• Contact us via forms, email, phone, or social media
• Use the website, where cookies and similar technologies may collect usage information

Why We Collect And Use Personal Information

We collect and use personal information to:

• Process and fulfil orders, including delivery and order updates
• Provide customer service and support, including returns, repairs, and warranty assistance
• Manage customer accounts (if applicable)
• Improve our website, products, and customer experience
• Send marketing communications where you’ve opted in, or where permitted by law
• Prevent fraud and misuse, and maintain website security
• Comply with legal and regulatory obligations

Marketing Communications

If you opt in, we may send you information about products, updates, and promotions. You can opt out at any time by using the unsubscribe link in our emails or contacting us.

Cookies And Similar Technologies

We use cookies and similar technologies to:

• Enable core website functions (including checkout and security features)
• Remember preferences and improve browsing experience
• Understand site performance and usage

You can manage cookies through your browser settings. Some website functionality may be affected if cookies are disabled.

Third-Party Services And Disclosures

We may disclose personal information to third parties where needed to operate our business and deliver services, such as:

• Payment processors and fraud prevention services
• Shipping, courier, and freight providers
• Website hosting, IT, and security providers
• Customer service platforms (if used)
• Analytics and advertising providers (if used)
• Professional advisers (legal, accounting, insurance)
• Regulators or law enforcement where required or authorised by law

We disclose only what’s reasonably necessary for the third party to perform their service.

Overseas Disclosure

Some third-party service providers we use may store or process information outside Australia (for example, cloud hosting or software providers). Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place consistent with applicable privacy requirements.

Security And Storage

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, no method of transmission over the internet is completely secure.

How Long We Keep Personal Information

We keep personal information only for as long as needed for the purposes described in this policy, including operational, legal, accounting, warranty, and dispute resolution requirements.

Access And Correction

You can request access to the personal information we hold about you, and request corrections if it’s inaccurate, incomplete, or out of date. To do so, contact us using the details below.

Complaints

If you have a privacy concern, please contact us and we’ll respond within a reasonable timeframe. If you aren’t satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

Links To Other Websites

Our website may contain links to third-party websites. We aren’t responsible for the privacy practices of those websites. You should review their privacy policies before providing personal information.

Updates To This Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website with an updated effective date.

Contact Us

For privacy enquiries, access requests, or complaints:

• Email: [email protected]
• Phone: (03) 9764 8194
• Address: 30 Laser Dr, Rowville VIC 3178